Posts Tagged ‘ customer satisfaction ’

JD Power: Verizon Leads in Customer Care for 4th Period

February 8, 2013

Verizon Wireless remains king of customer care, according to J.D. Power and Associates. It’s the fourth consecutive time Verizon has claimed top honors in the bi-annual wireless customer care full-service performance study. The 2013 volume 1 survey results are based on responses from 7,332 wireless subscribers from July through December 2012. Verizon scored 766...
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Sprint honored as J.D. Power 2011 Customer Service Champ

February 17, 2011

Sprint announced today that they’ve been honored as a J.D. Power 2011 Customer Service Champion, a highly coveted award among mobile carriers. Also, according to a recent survey by Vocalabs, Sprint is the wireless industry leader in both call satisfaction and first call resolution, two key metrics in the overall quality of customer service....
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