Posts Tagged ‘ customer service ’

JD Power: Verizon Leads in Customer Care for 4th Period

February 8, 2013

Verizon Wireless remains king of customer care, according to J.D. Power and Associates. It’s the fourth consecutive time Verizon has claimed top honors in the bi-annual wireless customer care full-service performance study. The 2013 volume 1 survey results are based on responses from 7,332 wireless subscribers from July through December 2012. Verizon scored 766...
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AT&T again voted least satisfactory carrier by consumers

December 6, 2011

According to Consumer Reports’ 2011 satisfaction survey, which covered 66,000 people, AT&T was again voted as the least satisfactory wireless provider in the US. Verizon took top honors with Sprint following closely in second. T-Mobile also beat out AT&T for third place. In the newest satisfaction survey of Consumer Reports online subscribers, a provider...
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Sprint honored as J.D. Power 2011 Customer Service Champ

February 17, 2011

Sprint announced today that they’ve been honored as a J.D. Power 2011 Customer Service Champion, a highly coveted award among mobile carriers. Also, according to a recent survey by Vocalabs, Sprint is the wireless industry leader in both call satisfaction and first call resolution, two key metrics in the overall quality of customer service....
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