Posts Tagged ‘ j.d. power ’

JD Power: Verizon Leads in Customer Care for 4th Period

February 8, 2013

Verizon Wireless remains king of customer care, according to J.D. Power and Associates. It’s the fourth consecutive time Verizon has claimed top honors in the bi-annual wireless customer care full-service performance study. The 2013 volume 1 survey results are based on responses from 7,332 wireless subscribers from July through December 2012. Verizon scored 766...
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Apple iPhone and HTC Devices Top J.D. Power 2012 Smartphone Satisfaction Survey

March 19, 2012

A new report from J.D. Power and Associates finds that Apple ranks highest in customer satisfaction among smartphone manufactures in 2012. The iPhone has taken the award for the seventh consecutive time, achieving a score of 839 on a 1,000-point scale, so the result for the top spot isn’t too surprising. For Android and...
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Sprint honored as J.D. Power 2011 Customer Service Champ

February 17, 2011

Sprint announced today that they’ve been honored as a J.D. Power 2011 Customer Service Champion, a highly coveted award among mobile carriers. Also, according to a recent survey by Vocalabs, Sprint is the wireless industry leader in both call satisfaction and first call resolution, two key metrics in the overall quality of customer service....
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