Verizon Changes Upgrade Eligibility from 20 to 24 Months

April 12, 2013

Verizon Wireless has announced significant changes to its upgrade policies. Big Red subscribers will no longer qualify for an upgrade discount at 20 months, as those with contracts expiring in January 2014 or later will now need to wait the full 24 months before upgrading to a new Android, iPhone, Windows Phone or any other smartphone. Verizon also plans to completely discontinue credits tied to the already expired New Every Two program on April 15th, so you may want to quickly use them if you have any left.  Full details of the changes are listed below.

  • In alignment with the terms of the contract, customers on a two-year agreement will be eligible for an upgrade at 24 months vs. today’s early upgrade eligibility at 20 months. This change aligns the upgrade date with the contract end date and is consistent with how the majority of customers purchase new phones today. The first customers impacted by this change are customers whose contracts expire in January 2014. As always, customers may purchase a new phone at the full retail price at any time.
  • The New Every Two program ended in January of 2011. Verizon Wireless has continued to allow customers to utilize these expired credits. However, as of April 15, these credits will no longer be available.
  • Customers may continue to share an upgrade with another person on an account if that customer is upgrading to a device within the same equipment category. Customers can utilize a phone upgrade to purchase a new phone; however, the option to transfer upgrades from non-phone devices (such as a Jetpack or tablet) will no longer be available.

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